MihiraCare AI is a subscription service. Hospitals and clinics purchase patient seats that give their patients access to the app; patients themselves are not charged. This policy explains cancellations and refunds for those purchases.
1. Subscriptions & seats
- Seats are billed in advance for the chosen billing period (monthly or annual).
- You may cancel at any time from your hospital admin console or by contacting us. Cancellation stops future renewals; access continues until the end of the paid period.
2. Refunds
- Duplicate or erroneous charges (e.g. double payment, incorrect seat count) are fully refunded — email us within 7 days and we will verify and reverse the charge.
- Unused seats: if you cancel within 7 days of a new purchase and the seats have not been assigned to any patient, we will refund that purchase in full.
- Mid-term cancellation: once seats are in active use, the current period is non-refundable; you simply won’t be billed again.
- Statutory GST charged on a purchase is refunded together with any refunded amount, as applicable.
3. How refunds are processed
Approved refunds are made to the original payment method via our payment provider, typically within 5–7 business days of approval. Timelines beyond our control (bank/card processing) may add a few days.
4. How to request
Email admin@mihiracareai.com with your account/hospital name, the payment reference, and the reason. We respond within 3 business days.